Best practices of RPA Implementation in Healthcare

Robotic Process Automation (RPA) has been effective in leveraging many innovations varying from application testing to work process robotization. It enables a virtual workforce that works quicker than a human, has an error-free execution with no human intervention or supervision, and can work as per the agendas. The system is also capable of logging the virtual actions by which operational measurements can be persistently followed.

When RPA is applied to any industry (including healthcare), it can result in several advantages. To name a few,

• It reduces the time taken to complete a task 
• Once a process is finished, it can be scheduled for any time and as many robots can be used for the work. 
• RPAs are scalable and flexible. According to Deloitte, an RPA software robot is able of performing a list of more than 600 actions in a given order.
• Improved accuracy because RPA’s are rule-based and free of mistakes that humans are likely to make. 
• Employees can focus on higher-value tasks. 
• Reduced cost. According to the Institute for Robotic Process Automation, an RPA software robot requires about one-third the price of an offshore full-time employee (FTE) and one one-fifth the price of an onshore worker. 

RPA operates a long way as far as healthcare is involved. It helps medical service suppliers reduce their expenses & yield proficiency, and contributes towards improving the quality of patient care.

Some of the practices of RPA implementation in Healthcare are as follows:

1.Data entry and migration

Gone are the days when healthcare providers were reliant on physical books of records and paper charts. With the rise in patients and regulations, providers are increasingly digitizing patient information in form of electronic records.

RPA software robots decrease errors in data migration and copying tasks. Digitization of patient’s paper records is no exception. With help of RPAs, healthcare providers can now manage up-to-date and accurate records. This is critical for patients when their medical information and history are discussed in the course of any treatment provided to them.

The use of RPAs in healthcare can result in grown levels of customer service and ease the process of obtaining healthcare information.

2. Patient scheduling

It is not unusual for patients to cancel their appointments due to a variety of reasons. Many healthcare providers suffer financially due to the dissolution of appointments, no-shows, or missed appointments.

RPAs can be used to reduce no-shows or missed appointments by mailing reminders to both patients and doctors. This reduces the probability of missing an appointment. Also will help doctors maximize the number of patients they see every day.

RPA not only helps the healthcare industry but positively affects patients who have access to optimized service and quicker appointments.

3. Billing and claims processing

When a patient visits a doctor, an insurance claim form is filed, the patient is charged for the remaining amount, and accounts receivables are observed to ensure the patient makes the payment. These processes are time-consuming and likely to errors. By automating parts of the billing and claims process, healthcare providers can have better control over account receivables.

RPA software bots can improve billing efficiency and decrease write-offs by carefully monitoring accounts payable and receivable of patients.

4.Adjudication of insurance claims

Adjudication refers to the method of analyzing whether insurance companies are likely to pay for the healthcare services rendered to the patients. It can be a difficult, expensive, and lengthy process.

With help of RPAs, developers can now build a rule-based code that automates the process and makes a decision based on the agreed terms and conditions in the contract. It reduces the time and expense which is otherwise used in this process.

Robotic process automation (RPA) can make a significant contribution to turning time-wasting activities into efficient use of time for higher-value jobs, leading to improved job satisfaction for employees, and to higher productivity for the whole company. 

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