Testing Insurance Domain Applications – Tools and Tips

In today’s world, insurance companies provide a variety of insurance choices related to life, automobile, health, property, and casualty, with various kinds of coverage plans. Insurance companies are constantly looking for technical solutions to satisfy the demands of the customers and make products according to their needs.

Each technical solution requires to be tested entirely to be consistent and durable. Each insurance company employs various combinations of tools and technologies to manage their software as these help them to enhance customer satisfaction and decrease the cost to handle data.

Insurance companies are also concentrating on keeping their customer’s data safe and secure. In the insurance domain, it is very important to keep the software and products up to date.

What is Insurance?

An insurance policy is a contract that exists between an insurance company and the individual or an organization desiring insurance. In this contract, the insurer approves to take on the risk of the insured person against certain future events or losses. In return, the insured person delivers regular payment to the insurance company.

Challenges Faced by Insurance Companies

The primary purpose of the insurance domain is to deliver financial protection to the consumers against uncertain losses. That’s why insurance applications should have excellent functionality and the ability to conduct tasks as soon as possible. So, what are the challenges encountered by insurance companies when dealing with mobile applications? Let’s check them out:

Data Security

Dealing with customer data is a crucial matter, especially when you are dealing with insurance mobile applications. It is the responsibility of the corporations to assure full compliance of the insurance software with the Dodd-Frank Act and DOL fiduciary rule. To guarantee that everything falls under the data protection act, penetrating testing is essential. The QA teams have to examine whether data and resources are protected from malicious attacks or not.

Unexpected Performance Failure

Sometimes, organizations skip the task of analyzing the application performance beneath heavy traffic and load. Hence, users may face performance issues when employing insurance applications as it is not optimized to act under heavy load. It can block functionality or force turn off the mobile. And nobody wants to encounter such scenarios. That’s why load and performance testing is required when examining insurance applications.

Insurance Domain Application Tips

The insurance domain is so extensive that building an application as per customer needs is not an easy task. It consists of different processes and functionalities that adding everything into one application could be a hassle. And, it is the tester’s job to ensure that the application meets the customer’s requirements. As per insurance software testing services below are some tips that testers require to follow while testing an insurance domain application.

Integration of Modules

Insurance applications have four major modules like underwriting system, quote system, case management, and CRM integration. All these modules are dependent on each other. To make an application successful testers require to ensure that integration between these modules stays intact and there should be no data breach. Tester requires to ensure that if data is handed from one module it is well caught in the target module from where it is thought to process meaningful information.

Creation of Role Matrix

There are various actors involved which have in an end-to-end insurance method like underwriters, firm agents, brokers, and carriers. They are the people who employ the system daily, hence they must access the application piece to which they are assigned. It is better to create a role matrix for permissions associated with each role. This will assist in better test planning and scope.

Mathematical Calculations

In insurance applications, multiple fields are sensitive to numbers. A small modification in these numbers can create a big difference in the premium amount. So testers require to review all fractional points and verify those fields at least once manually which are auto-calculated.

Payment API Testing

The QA team must test all types of payments and their effect on payment structures for the remaining tenure. There are times when the user opts for quarterly or monthly payments then QA needs to ensure that payments are subtracted with the correct amount from the user account. It is very essential that these things will function fine as consumers are more sensitive where money is concerned. This can be accomplished employing a dummy set of cards that will return each kind of status like success, error, failed.

Reports Validation

In insurance applications, we require Tools and Tips To Test Insurance Domain Applications to share potential customer data across various vendors. Each vendor expects this data in the format their system will process data efficiently. Therefore there is a requirement to export data through the system in the PDF, excel, word, or CSV formats which are generally used. The QA team requires to ensure that there should be no data loss when the user is exporting the data.

Tools to Test Insurance Domain Application

JMeter

Insurance domain applications have various checkpoints and complex verifications. These are crucial to test key areas like an underwriting expert, quick quote, and case management where maximum transactions are occurring within the application. Performance around these areas is essential to test. JMeter is an open-source tool that can serve the goal here. The QA team can affect a heavy load on the application server to see how it will function in peak times when the application traffic is high.

SQL Server

Insurance applications have complicated databases. It is very essential to validate the output for queries executed on these databases to give accurate results as per expectations. Hence the QA team must be well versed with SQL server tools to conduct database/back end testing.

Selenium WebDriver/TestNG

Insurance applications are bound to have frequent modifications to be compliant with government norms. It is very crucial to run regressions suites every time whenever there are new things to be released on production. To conduct a complete regression suite manually is a cumbersome job. There is where automation can help you. An automation framework with a variety of Selenium WebDriver and TestNG can help this purpose.

Postman

From shopping to food ordering, everything is online nowadays. Therefore, insurance applications also follow the same technique. QA requires testing payments for new policies, firm registrations, and renewals. If we will leave these for production then this will cost a ton of money, since a fixed transaction charge will be applied to every transaction. Moreover, where money is concerned, consumers also become too sensitive. This is where API testing can help us.

GhostLab

Insurance applications are assumed to work across all browsers and devices. It is very hard for one member to have access to all devices and browsers. This is where tools like GhostLab help us to conduct cross-browser as well as testing on various mobile devices. This will save a massive amount of infrastructure cost.

Also Read: Software Testing Trends To Look Out For In 2022

What’s Next?

Need help testing an insurance application? Choose to partner with an experienced QA services provider like TestUnity. Our team of testing professionals specializes in insurance domain testing. Our QA engineers can support your team embrace insurance domain testing best procedures within your development cycle so that your software app launches to market successfully each time. Get in touch with a TestUnity expert now.

TestUnity

Testunity is a SaaS-based technology platform driven by a vast community of testers & QAs spread around the world, powered by technology & testing experts to create the dedicated testing hub. Which is capable of providing almost all kind of testing services for almost all the platforms exists in software word.