AIOps is the utilization of artificial intelligence in IT operations. It has become necessary for monitoring and maintaining modern IT environments that are hybrid, dynamic, distributed, and componentized.
Through algorithmic analysis of IT data, AIOps benefits IT Ops and DevOps teams work smarter and faster, so they can discover digital-service issues earlier and resolve them quickly, before business operations and clients are impacted.
With AIOps, Ops teams are capable to tame the enormous complexity and quantity of data produced by their modern IT environments and thus prevent outages, maintain uptime and achieve continuous service assurance. With IT at the center of digital transformation efforts, AIOps lets businesses operate at the speed that modern business needs.
How Does AIOps Work?
Not all AIOps products are produced equal. To get the largest value, an organization should deploy it as an independent platform that ingests data from all IT monitoring sources, and serves as a central system of engagement.
Such a platform must be powered by five kinds of algorithms that fully automate and streamline five important dimensions of IT operations monitoring:
- Data selection
Taking the massive volume of highly redundant and noisy IT data created by a modern IT environment and choosing the data elements that indicate there’s a problem, which often implies filtering out up to 99% of this data.
- Pattern discovery
Correlating and finding relationships between the chosen, meaningful data elements, and arranging them, for further analysis.
Identifying root causes of problems and recurring problems, so that you can take action on what has been found.
Notifying suitable operators and teams, and promoting collaboration among them, in particular when individuals are geographically separated, as well as preserving data on incidents that can stimulate future diagnosis of similar problems.
Automating acknowledgment and remediation as much as possible, to make solutions more precise and fast.
How to Integrate AIOps with your Current Tools
An AIOps platform combines with existing tools and processes, bringing together information, insights, and abilities that were previously locked in disconnected islands. IT teams use various monitoring tools for diverse purposes. Each one is valuable to a specific team or function, but access to every tool and to its insights and data is restricted. Instead of joining in tool rationalization initiatives to shoehorn individual needs into one-size-fits-all solutions, AIOps joins them all together and passes seamlessly shared visibility over all tools, teams, and domains.
In the same way, AIOps improves and allows ITSM by ensuring that only real, actionable incidents are built, and by avoiding duplication. There is no requirement to discard the experience embedded in each company’s ITIL-based processes.
Finally, AIOps brings automation into the fold as well, combining orchestration and run books, and getting them directly available to operators as partial or full automation. IT companies have typically developed huge libraries of automated solutions across the years, but need to assure that they are triggered only by the correct situations. AIOps ensures that this is the case, reducing risk and maximizing the use of existing investments in automation.
What are the Benefits of AIOps?
The main benefit of utilizing AIOps is that it gives Ops teams the speed and agility they need to assure the uptime of critical services and the delivery of an optimal digital client experience. It’s been hard for Ops pros to achieve this, due to brittle rules-based methods, the creation of silos due to specialization, and above all, too much repeated manual activity. Here are added details about the benefits of AIOps:
- AIOps eliminates noise and distractions, allowing busy IT specialists to focus on what’s important and not be distracted by unnecessary alerts. This speeds up the detection and determination of service-impacting issues and limits outages that hurt sales and the customer experience.
- By correlating information over multiple data sources, AIOps reduces silos and provides a holistic, contextualized vision over the entire IT environment – infrastructure, network, applications, storage — on-premises and in the cloud.
- By facilitating frictionless, cross-team collaboration among various specialists and service owners, AIOps expedites diagnosis and resolution times, minimizing disruption to end-users.
- Advanced machine learning captures valuable information in the background and makes it available in context to further enhance the handling of future situations.
- Through knowledge recycling and root cause recognization, the workflows for solving recurring situations can be automated, migrating Ops teams closer towards a ticketless and self-healing environment.
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Who Is Using AIOps and for What?
AIOps is being used globally by companies of all types, industries, and sizes, and for a variety of situations.
Enterprises with Large, Complex Environments
AIOps adopters involve companies with extensive IT environments and spanning multiple technology types, which are facing problems of complexity and scale. When those are combined by a business model that is heavily dependent on IT, AIOps can make a great difference to the success of the company. Though these companies may be in many different industries, they share a common scale, and a fast and accelerating rate of change, as the requirement for business agility, in turn, generates more and more demand for IT agility.
AIOps is also being adopted by small and medium-sized enterprises (SMEs), particularly those that were born in the cloud, and that want to develop and release software continuously and fast. AIOps enables these cloud-first SMEs to continually sharpen their digital services while limiting glitches, malfunctions, and outages.
DevOps Teams in Organizations of All Sizes
Organizations with a DevOps model can struggle to maintain alignment between the different roles included. Direct integration of Dev and Ops systems into an overall AIOps model eases away much of the potential friction. AIOps gives Dev teams a better knowledge of the state of the environment and allows Ops teams full visibility of when and how developers are making modifications and deployments into production. This holistic view ensures that CI/CD cycles run uninterrupted and that apps are produced and delivered quickly and seamlessly.
In addition, DevOps pipelines produce massive amounts of data. To maintain the stability and speed of application delivery, DevOps leaders must examine it quickly and continuously. While DevOps teams have automated most of their duties, many still have a manual decision-making process, which produces bottlenecks and leads to ill-informed actions. AIOps, with its capacity to analyze data and recommend actions, is the key to obtain precise data-driven decisions and automate operations for rapid application delivery.
As Gartner suggests in its “Augment Decision Making in DevOps Using AI Techniques” report: “AI-driven procedures leverage the continuous data streams to allow pattern recognition, anomaly detection, and prediction and causality.” Gartner forecasts that “by 2022, DevOps teams that use AIOps platforms to deploy, monitor and support applications will improve delivery cadence by 20%.”
Organizations with Hybrid Cloud and On-Prem Environments
Moving workloads to a public cloud platform have well-known advantages, but there are also good causes to keep certain applications and infrastructure on-premises. For this reason, many companies discover themselves with hybrid environments, and this brings its own set of IT operations challenges. By giving a holistic, comprehensive view over all infrastructure types, and helping operators to understand relationships that switch too quickly to be documented, AIOps helps Ops teams have control across these environments and provide service assurance.
Businesses Undergoing Digital Transformation
Digital transformation is the digitization of business methods in order to make the organization more effective, agile, and competitive. At the heart of digital transformation initiatives is IT, which requires operating at the speed that the business needs if it is not to become a bottleneck, hindering the achievement of the wider goals. By automating IT operations and blocking glitches that disrupt these digitized methods, AIOps helps IT deliver the level of technical support that strong digital transformation projects require.
AIOps is the application of tried-and-true technology and processes to ITOps. ITOps personnel are typically slow to adopt new technologies because, out of necessity, our jobs have always been more conservative. It’s the job of ITOps to make sure the lights stay on and provide stability for the infrastructure that supports organizational applications.
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