Current Date :May 24, 2024

AIOps and QA: Machine Learning to Improve Software Testing Service

When development and business teams engage in the decision-making method, both get a better understanding of the product as a wholesome system. This method, however, requires more resources to compensate for the course of discussions. And most likely, there will be more code modifications to make as various departments start to contribute. 

DevOps model promotes the product delivery method, but even this dynamic method isn’t always enough to satisfy the tough deadlines. That’s where AIOps arrives to the rescue – a brand new approach to optimizing SDLC and business processes.

What is AIOps?

“AIOps” stands for “artificial intelligence in IT operations.” It is the application of machine learning and data science for resolving IT-related issues.

An AIOps platform implements big data to improve the functions of IT operations and decrease human input. Such platforms consume and interpret the data produced by IT to better understand software behavior.

IT operations and machine learning have endured individually for a long time, and AIOps is what brings them together. Utilizing analytics for data-driven insights is the innovation that will help to incorporate a broader variety of tasks in the future.

The Difference Between AIOps and DevOps

DevOps automates the way from development to production – with autotests and readiness examinations, in particular. AIOps utilizes data to predict the performance, recommend ways of optimization, and process root causes analysis.

With DevOps, we still rely on humans to view logs, alerts, and metrics to detect issues. AIOps is the following step on the path of automation. AI analyses data more precisely. It can connect performance with code issues to suggest changes or even repair issues directly based on past experiences. 

Increasing the Efficiency of Development

In 2018, only 5 percent of large companies applied AIOps. Gartner, a research & consulting company that concentrates on internet technologies, foretells that 30 percent will use machine learning and big data analytics to automate IT processes by 2023.

The core benefit of AIOps is the fast-paced delivery of complicated apps and distributed systems. Organizations that apply DevOps are still required to release new code monthly or weekly. It gets hard for IT teams to follow up with the updates in the products they support, as well as for QA teams to work regular checks.

For AIOps, the big range of changes isn’t a problem. In the future, the scope of AI tasks will go further ahead automating regression testing. AI will be able to include A/B tests, auto-healing, automatic alerts, and much more.


Benefits of Using AIOps

AIOps helps companies to dramatically enhance service health and productivity. AI and ML can foretell load patterns and schedule maintenance activities(patches, upgrades, new releases) through low-impact periods. Here are a few more instances of how this technology improves the development process:

  • AIOps systems examine test traffic and logs automatically, show infrastructure modifications and previous incidents.
  • They detect issues early by discussing outages and service degradations.
  • AIOps can test the code for performance and regression based on prior issues.
  • It identifies inconsistencies and proactively recognizes potential issues before they cause problems.
  • If a problem does happen, a platform shows only a few critical events that have influenced the service.
  • AIOps can roll back the previous build if the new one has left, increase/decrease CPU based on memory usage, and practice other actions to keep software stable.

The Role of QA in AIOps

AIOps can improve the way a software testing company operates. With the right tools, test data is priceless. AI together with ML create a predictive QA model that transforms data into actionable insights, like error ranges and risk modules for later software versions. These insights decrease test cycles and provide for faster product delivery.

A QA team, whether it is QA outsourcing or an in-house squad, doesn’t always get data that helps prioritize tests simply. The previous experience becomes the central criterion for prioritization. QA specialists want to work on as many tests as possible to have a wider coverage of functionality, while developers make an emphasize speed.

An AIOps system is objective, unlike humans. It needs a data-driven method and allows reaching compromise. When AI analyzes real-user behavior, it can optimize test suites to take care of the functionalities people worry about the most.

How to Get Started with AIOps

The scenario of AIOps adoption may vary depending on the project scale, complexity, and specs. Still, this step-by-step guide will be helpful.

  • Get familiar with the AI and ML vocabulary. Perform some research and team training.
  • Recognize and read data in your operations: logs, metrics, device data,  API outputs, etc.
  • Think about how the data can resolve your problems. For example, a system will review past failures and discover the root of the high-priority problems.
  • Analyze project feasibility. Ensure AIOps helps resolve problems and its implementation is important
  • Select test cases for ML. A brainstorming session and inputs by various teams is an optimal approach to do it. Then pick and finalize test cases.
  • Use these insights to prepare an AIOps platform for real-time software monitoring. With time, AI will grow and block both known and new issues.

There is one thing to remember to dodge pitfalls: AIOps is not an option for manual software testing. AI cannot substitute humans. It promotes the work, augments the abilities of the QA specialists, but people still manage AI and arrange ML. Also, the system should have sufficient data to learn from. AI requires to get the full picture to operate with high accuracy and get valuable predictions.

Also Read: Everything You Require To Know About AIOps

Bottom Line

A company that produces products faster than competitors gets a significant advantage in the market. Speed, however, shouldn’t be a preference if it influences quality. To ensure both, a tech organization may require to apply additional dev and QA resources – to hire more people or discover a tech solution that improves the product delivery process. 

Businesses that apply AIOps are more likely to top the leaderboard, but only in the event, they implement it smartly. AIOps is not a panacea, so always keep in mind the particular nature of your project before rushing to adopt new technologies simply because they are having a moment.

At TestUnity, we strive for the highest quality in every project, and our professional QA specialists are ready to ensure it. Contact us if you’re looking for a dedicated team to enhance your product’s quality.


Testunity is a SaaS-based technology platform driven by a vast community of testers & QAs spread around the world, powered by technology & testing experts to create the dedicated testing hub. Which is capable of providing almost all kind of testing services for almost all the platforms exists in software word.

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